General Terms and Conditions

GENERAL TERMS AND CONDITIONS FOR USE OF THE ONLINE STORE

The present document contains The general conditions on the contract for purchase and sale from distance , contracted between Whisper of Art Ltd. , also known as below for brevity " SELLER" , and any physical or legal person using​ the site and the platform for electronic trade , called below for brevity "USER/CLIENT" .

1. SELLER DATA

According to The law for the electronic Trade and the Law for protection on consumers , the seller provides next information :

• Name : Whisper of Art Ltd.
• UIC/BULSTAT: 20639069 4
• Headquarters and address on management : Sofia, g.k. Druzhba 2, bl. 304
• Email : shop@unspokn.art

Supervisory organs :

1. Commission for protection on Consumers (KZP) – Address : Sofia , PK 1000, 1 " Vrabcha " Str . , fl . 3, 4 and 5; Website : www.kzp.bg
2. Commission for protection on personal Data Protection Agency ( CPDP) – Address : Sofia , " Prof. Tsvetan " Blvd. Lazarov " № 2; Website : www.cpdp.bg

2. DEFINITIONS

• “ Site ” – internet resource , accessible on domain : www.unspokn.art
• " Goods " – each an article ( clothing , accessory ) that is an object on the contract for buying and selling .
• " Order " – electronic request from country on The client for purchase on chosen Goods .

3. SUBJECT OF THE CONTRACT

The seller sells and delivers on The client the chosen ones from him Goods through The site against payment on the relevant price at strictly compliance on the current ones General conditions .

4. ORDER AND CONCLUSION OF A CONTRACT

4.1. The User can yes does orders with or without registration .
4.2. The Contract for purchase and sale is considers for concluded from moment on confirmation on the order from country on The seller through sending on email or by phone call .
4.3. The Seller you keeps the law yes refuse order at lack on availability or technical price error , for​ which informs The client in a timely manner .

5. PRICES AND PAYMENT

5.1. All prices on The site are in euros ( EUR)                                                                  

5.2. Prices no include the costs for delivery , except if explicitly not specified​ other . 

5.3. Ways on payment :

• Imposed payment ( payment at delivery in euros );
• Card payment ;

6. DELIVERY

6.1. Delivery with is performs through courier Econt company

6.2. The standard deadline for delivery is 1 to 3 business days days . In periods on promotions or official holidays this one deadline can yes be elongated up to 7 working days.

6.3. In case receiving on the shipment The client there is law on review and test . All remarks regarding integrity on the shipment must yes is enter into the record in front of the courier .

7. RIGHT OF WITHDRAWAL AND RETURN (14-DAY PERIOD)

7.1. According to Art . 50 of the LPA, the Client ( natural person) person ) has law yes is refuse from the contract and yes return the goods on time from 14 days from​ from the date on receiving , without yes indicates reason .

7.2. The goods must yes be returned to the original packaging , with all labels , without traces from use .

7.3. Costs for return on the goods are for account on The client , except if the product is defective or wrong sent .

7.4. The Seller restores paid amount due​ up to 14 days from receiving on the returned goods by the same way , in a way who was​ paid .

8. COMPLAINTS AND WARRANTY

8.1. The Client there is law on complaint at production defects or discrepancy with orders model / size .                                                                   

8.2. The term for complaint is in accordance the current one Bulgarian legislation .

9. PRIVACY AND PROTECTION OF PERSONAL DATA

The seller processes personal data on The customers according to Regulation (EU) 2016/679 (GDPR). Detailed information is contains in our Politics for privacy .

10. DISPUTE RESOLUTION

At disputes The client can yes uses the platform for Online solution on disputes (ODR) of the EC: https://ec.europa.eu/consumers/odr .

11. CHANGES

The seller there is law yes changes The general conditions by each time , like the changes are applicable for orders placed​ after the date on the update .

Last update : 31.01.2026